Legal & Privacy
Return and Refund Policy
Last updated: June 2026
Quick Navigation
- 01. Overview
- 02. Digital Services and Projects
- 03. Exceptional Circumstances
- 04. Non-Refundable Situations
- 05. Requesting a Refund
- 06. Contact Us
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Contact BillingAt Codhexa, we strive to deliver exceptional digital experiences and custom software engineering. This policy details our evaluation framework for refund eligibility across all project engagements.
Overview
At Codhexa, we strive to provide high-quality software development, website development, consulting, and other digital services. This Return and Refund Policy outlines the circumstances under which refunds may be applicable to our services.
Because our services often involve customized work, development time, resources, and project-specific requirements, refund eligibility may depend on the nature of the service, work completed, project milestones, and the terms agreed upon with the client.
Digital Services and Projects
Due to the nature of custom software development and digital services, refunds are generally evaluated on a case-by-case basis, considering the work completed and the terms agreed upon in the project proposal, quotation, agreement, or contract.
Advance Payments:
Advance payments made for project initiation, development, or specific milestones are generally non-refundable once work on the respective milestone has commenced.
Milestone Payments:
Payments made after completion or delivery of an agreed milestone are generally non-refundable.
Ongoing Services:
For ongoing support, maintenance, hosting, or retainer-based services, cancellation may require written notice as specified in the applicable agreement. Payments for services already provided are non-refundable.
Third-Party Costs:
Payments made for third-party services such as domains, hosting, licenses, APIs, software subscriptions, or other external services may be non-refundable, subject to the respective provider's terms.
Exceptional Circumstances
A refund may be considered in exceptional circumstances, including:
- Codhexa is unable to deliver the agreed project requirements due to technical limitations that are within Codhexa's responsibility.
- Both parties mutually agree to terminate a project before completion, with the refund amount determined based on the work completed, expenses incurred, and remaining deliverables.
- Duplicate or incorrect payments are identified and verified by Codhexa.
Any approved refund will be calculated based on the applicable project agreement and the portion of work or services that have not been completed.
Non-Refundable Situations
Refunds generally will not be provided for:
- Changes in requirements or preferences after work has commenced.
- Delays caused by the client, including failure to provide required content, information, approvals, access, or feedback.
- Services or milestones that have already been completed and delivered.
- Third-party services, licenses, hosting, domain registrations, or subscriptions purchased on behalf of the client, where the third-party provider does not offer a refund.
- Client abandonment or failure to respond after work has commenced.
Process for Requesting a Refund
If you believe you may be eligible for a refund, please contact Codhexa with your project details, payment information, and the reason for your request.
Refund requests can be submitted by email to: [email protected]
We aim to review refund requests within 10 business days and will communicate the outcome after reviewing the relevant project details and applicable terms.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us: